Author: Natalie Gilbert.

Description: The front office of a hotel is its communication centre where customers can solve their queries, complaints, and problems. Most front offices are located near the hotel entrance. They play a key role in creating a positive image of the organization in front of guests. Their main goal is to generate revenue by selling hotel rooms through systematic reservation methods. Some additional responsibilities of front offices include cross-selling and upselling hotel products to increase net profit.

Location- Nasese [2 copies]

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