Quality Awards

As the secretariat of the Fiji Business Excellence Awards, NTPC’s Department of Quality Award, is proud of its achievements over the past 21 years. There has been a continuous growth of the Fiji Business Excellence Awards over the years with more than 20 applications received every year for the past five years. The number of new applicants has been on a steady rate of more than five new applicants every award cycle. There is also an increase in the number of Public Sector organisations participating in the Awards. To date, there have been 36 Public Sector Organisations involved in the Fiji Business Excellence Awards program since its inception in 1998 and NTPC is optimistic that this figure will continue to rise.

The major deliverables of the department are:

  • Fiji Business Excellence Awards
  • Productivity Promotion
  • Benchmarking
  • Productivity Measurement
  • The National Convention on Quality

Each of these deliverables is further broken down into a number of different activities. For instance, the Fiji Business Excellence Awards comprises of the following activities:

  • Applicant Information Seminar
  • Application Process for Organisations
  • Applications from Evaluators
  • Training of Evaluators
  • Evaluation Process
  • Feedback and Panel of Review
  • FBEA Night
  • Face to Face Feedback
  • Best Practices Publication
  • Licensing of FBEA Logo
  • Preparing Reports for Council Meetings

Achieving the requirements of each of these activities each year is no mean accomplishment as it requires attention to detail and ensuring that it is completed in a timely manner. While each of the activities is completed at the end of each year, a lot more can be achieved in terms of:

  • Reviewing of the processes
  • Identifying ways to improve current offerings
  • Documenting the changes
  • Communicating the change to stakeholders

This can only be achieved and more meaningful changes can be brought about if there was an assistant to help carry out these kinds of reviews or activities. It will then be expected that more analysis, up to date data is made available not only to the department but also to the management team of the organisation.