Author: Gary LaRosa

Description: Service advising is crucial for automotive shops. In Service Advising and Management, students learn communication, customer service, and automotive knowledge to meet the needs of customers, technicians, and management. The program covers effective communication throughout the service process, from initial greeting to vehicle delivery, with a focus on vehicle operations, inspection-based selling, and strong service write-ups.

Location- Samabula [1 copy]

OPAC Link: Click Here