This is a stand-alone programme designed to train and provide students with the required basic knowledge and skills to be able to handle back-office operations and processes and prepare them to work as Call Centre Agents in the Business Process Outsourcing Sector/Call Centres.

a) Completion of Year 11 or its equivalent with a pass in English.

b) Applicants who do not meet the requirement based on the years of continuous education progression, but who are able to demonstrate their ability to succeed in the programme at this level on the basis of their maturity, work experience or prior learning and are 17 years of age may be admitted to the programme.