Unit Code: OAD314

Unit Name: Contact Centre Communication & Leadership Skills

Description: This course aims to provide students with a background knowledge and information about the communication skills required in a contact centre and to develop basic English grammar, sentence construction,oral, written, interpersonal skills and leadership skills.

Learning Target Outcomes:

Prerequisite: N/A

Prerequisite Sentence: N/A

Credit Point: 15

Offered In: Semester 1,2