L-R: FNU NTPC’s Director Productivity & Innovation, Bob Mitchell, Deputy Prime Minister and Minister for Tourism and Civil Aviation, Honourable Viliame Gavoka, Head of Training Tourism Hospitality & Travel, Sheileshni Nair
Industry leaders, policymakers, and hospitality professionals gathered at the Pearl Resort today for the 2025 National Hospitality Conference, hosted by the Fiji National University’s (FNU) National Training and Productivity Centre (NTPC).
The one-day conference marked its second year with a forward-looking theme: “Elevating Hospitality through SMART Tourism.”
Delivering his keynote address, Deputy Prime Minister and Minister for Tourism and Civil Aviation, Honourable Viliame Gavoka, commended the conference as “a pivotal gathering of industry leaders, educators, and key stakeholders,” affirming the Government’s support for collaborative platforms that drive growth in tourism and hospitality.
“Our industry operates in a fast-changing world where traveller expectations are constantly shifting,” Honourable Gavoka said.
“Technology should enhance, not replace, the genuine warmth of Fijian hospitality—ensuring our guests enjoy both innovation and authenticity.”
The conference’s theme was unpacked through the SMART Tourism framework—Sustainable, Measurable, Accessible, Responsive, and Technology-driven, emphasising digital transformation, inclusivity, and resilience.
Sessions explored strategies for integrating cutting-edge innovations such as AI-powered guest services, eco-friendly operations, and customer experience tools to bolster service excellence and environmental stewardship.
NTPC Director of Productivity and Promotions, Bob Mitchell, welcomed delegates with a call for increased collaboration across sectors.
“We can no longer afford to work in silos. Collaboration, innovation, and knowledge-sharing must be at the heart of everything we do if we are to sustain and grow this vital sector,” he said.
As part of his address, Mitchell reaffirmed FNU’s commitment to supporting Fiji’s National Development Plan (NDP) by continuously building human capital and enhancing productivity across the tourism sector.
Honourable Gavoka also spotlighted the vital role of sustainability in maintaining Fiji’s appeal as a destination, stating, “Fiji’s breathtaking landscapes are our most precious resource, and protecting them is non-negotiable. Let us prove that tourism and environmental care can thrive together.”
He further commended the FNU Foundation for removing financial barriers for aspiring hospitality professionals, encouraging greater industry involvement in scholarships and mentorships.
He emphasised that investing in the next generation is not just philanthropy; it is securing Fiji’s tourism legacy by empowering skilled, passionate leaders.