“Hands-on training and internships are central to the learning approach and merging the skills gap seen in the tourism and hospitality sector in Fiji.”
These were the remarks made by the Fiji National University’s (FNU) College of Business, Hospitality and Tourism Studies (CBHTS) Associate Dean Learning & Teaching, Dr Shalendra Kumar, highlighting the University’s commitment to addressing workforce challenges in the sector.
According to Dr Kumar, FNU actively identifies skills gaps through continuous engagement with industry stakeholders, including hotels, resorts, tourism operators, and Government agencies. This involves employer surveys, labour market analysis, internship feedback, and advisory committee consultations, with collaboration from organisations such as Tourism Fiji to track evolving workforce needs.
“Students participate in practical sessions in training kitchens, simulated front offices, and real hospitality environments. Internships allow them to apply classroom knowledge, build confidence, and develop professional networks before graduation,” Dr Kumar explained.
“Industry partnerships with hotels, resorts, and airlines provide students with real-world exposure. Collaborations with major hospitality employers allow for guest lectures, workplace visits, and co-developed training modules, ensuring students gain relevant, hands-on skills.”
Dr Kumar highlighted that FNU’s programmes are designed to directly respond to industry needs and equip graduates with both technical and soft skills.
“We have programmes starting from certificate leading up to Degree level in Food & Beverage Service and Front Office Operations, Culinary Arts and Hospitality Hotel management. These programmes focus on both technical and soft skills, including customer service, leadership, and digital competencies that are crucial aspect of an employee in the tourism and hospitality sector,” he said.
“To ensure that our curriculum remains aligned with industry demands and global trends, it is regularly reviewed in consultation with industry advisory boards and benchmarked against international standards. The University also incorporates global best practice from leading tourism markets and aligns its programmes with recognised frameworks, including those of the United Nations World Tourism Organisation.”
The College is also embedding emerging areas such as digital tourism and sustainability into its curriculum.
“The college integrates topics such as digital marketing, online booking systems, and data analytics into its courses. Sustainability is embedded through modules on eco-tourism, sustainable hotel practices, and environmental management, reflecting Fiji’s focus on responsible tourism,” he stated.
“The university maintains strong employer engagement through career fairs, industry consultations, and feedback from internship providers. Employer input is used to refine course content and ensure graduates meet workplace expectations.”
While many FNU graduates have progressed into supervisory and management roles across Fiji and the Pacific, Dr Kumar acknowledged ongoing challenges.
“Key challenges include rapidly changing industry demands, limited resources, and the need for advanced technology integration. These are addressed through strategic partnerships, staff training, investment in facilities, and continuous curriculum updates,” he added.
“FNU is focusing on innovation, sustainability, and digital transformation. By strengthening industry linkages, expanding programme offerings, and investing in modern training facilities, the university aims to produce a future-ready workforce that supports the long-term growth of Fiji’s tourism sector.”
ENDS