Quality Standards Office

The Quality Standards Office (QSO) strives to see the Fiji National University as the premier national university for higher education, technical and vocational education and training in Fiji and the South Pacific. The QSO supports the university in achieving its mission by providing an independent and objective quality assurance service designed to add value and improve all academic operations. In this role QSO facilitates key quality assurance initiatives that include compliance exercises towards meeting the national qualification standards, international accreditation, programmes’ and organisational units’ reviews, quality audits and benchmarking across FNU.

The support is provided through the following activities:

Quality Planning

Identifies students’ needs through teaching and learning audits, internal and external evaluation and review of programmes; ensures that the offered programmes and services meet the needs and expectations of students and stakeholders; develops systems and procedures that are compliant with  the national and international requirements (wherever applicable) and achieve high standard of customer satisfaction.

Quality Control

Is performed through independent assessment (audits) of actual performance of colleges and organizational units of the University. Key audit scope may include but not limited to scheduled and unscheduled audits in regards to teaching and learning process, operation of university support services, ISO 9001 Quality Management Systems, compliance with relevant national laws and regulations.  Compliance is regulated through FNU compliance register and quarterly on-the-ground checks. The QSO maintains and facilitates training & monitoring of QMS ISO quality auditors for internal QMS Audit.

Quality Improvement

Is done through analysis of audit results and recommendations on corrective and preventive actions followed by management review meetings to discuss the outcome of the quality audits and actions taken. As a way of improvement of services’ quality within FNU, QSO markets and organizes Annual Internal Quality Circle Competition that brings together the teams from support sections, colleges and departments of FNU to showcase the innovative ways to improve the quality of services and programmes at FNU. QSO also creates awareness about 5s workplace organization method.

In 2011 FNU introduced the Customer Complaints Corrective/Preventive Actions and Suggestions – CC/CPA Online System with the main objective  to ensure continuous improvement in standards and constructive handling of complaints. CC/CPAS system enables the university community members as well as the general public to become actively involved in improving the services provided at the University. The QSO manages and processes online complaints, performs internal and external audit, evaluates and monitors the corrective and preventive actions. To increase the awareness about the system, the QSO conducts university-wide workshops and training sessions on CC/CPA.

Programmes’ Accreditation: 

QSO assists the colleges in preparation of applications to the Fiji Higher Education Commission on registering new programs and revising existing programs in line with Fiji Qualification Framework. QSO also provides recommendations and supports the application process for international accreditation of FNU academic programmes.

 

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