Workshops

Effective Customer Service

Do you want to learn how you can meet customer service expectations?

In this workshop you will learn:

  • What is good customer service
  • Customer service etiquette
  • Phone etiquette.
  • Positive Service impressions
Campus/Virtual Platform Date Time Duration Delivery Mode Target Audience Facilitator
Via Zoom 10/5/24 11.00 am 1hr Virtual All Staff levels HR
Via Zoom 16/5/24 3.00pm 1hr Virtual All Staff levels HR
Via Zoom 30/5/24 9.30 am 1hr Virtual All Staff levels HR

 

Dealing with Difficult Customers

Do you want to learn how to deal with difficult customers?

In this workshop you will learn how to deal with:

  • Talkative customers
  • Angry customers
  • Know -it all customers
  • Indecisive customers
  • Suspicious customers
Campus/Virtual Platform Date Time Duration Delivery Mode Target Audience Facilitator
Via Zoom 10/5/24 11.00 am 1hr Virtual All Staff levels HR
Via Zoom 16/5/24 3.00pm 1hr Virtual All Staff levels HR
Via Zoom 30/5/24 9.30 am 1hr Virtual All Staff levels HR

 

Problem Solving & Decision Making

In this workshop you will learn the 7 steps of Problem Solving & Decision Making

  1. Identify the problem
  2. Establish desired outcomes
  3. Analyse the problem
  4. Generate Solutions
  5. Evaluate alternatives & select the most appropriate
  6. Implementing the decision
  7. Follow up and evaluate
Campus/Virtual Platform Date Time Duration Delivery Mode Target Audience Facilitator
Via Zoom 10/5/24 11.00 am 1hr Virtual  Staff with direct reports HR
Via Zoom 16/5/24 3.00pm 1hr Virtual Staff with direct reports HR
Via Zoom 30/5/24 9.30 am 1hr Virtual Staff with direct reports HR

 

Coaching – A leadership Skill

This workshop  will help leaders to:

  • Understand how coaching can be used to develop your team.
  • Develop the coaching skills that help improve individual performance.

 

Campus/Virtual Platform Date Time Duration Delivery Mode Target Audience Facilitator
Via Zoom 10/5/24 11.00 am 1hr Virtual  Staff with direct reports HR
Via Zoom 16/5/24 3.00pm 1hr Virtual Staff with direct reports HR
Via Zoom 30/5/24 9.30 am 1hr Virtual Staff with direct reports HR

 

Effective Communication at the Workplace

In this workshop you will learn:

  • The 7 C’s of Communication
  • Online etiquette
Campus/Virtual Platform Date Time Duration Delivery Mode Target Audience Facilitator
Via Zoom 10/5/24 11.00 am 1hr Virtual All Staff levels HR
Via Zoom 16/5/24 3.00pm 1hr Virtual All Staff levels HR
Via Zoom 30/5/24 9.30 am 1hr Virtual All Staff levels HR

 

The Performance Management Cycle

This workshop will support leaders to understand their role and responsibilities as leaders in the PDM process

Campus/Virtual Platform Date Time Duration Delivery Mode Target Audience Facilitator
Via Zoom 10/5/24 11.00 am 1hr Virtual  Staff with direct reports HR
Via Zoom 16/5/24 3.00pm 1hr Virtual Staff with direct reports HR
Via Zoom 30/5/24 9.30 am 1hr Virtual Staff with direct reports HR

Preparing your PDM Conversations

This workshop will provide staff with the opportunity to understand their role and responsibilities within the University’s Performance Development & Management (PDM) process, and how they can actively contribute to productive and successful performance conversations. This session will involve key information regarding the PDM process.

Campus/Virtual Platform Date Time Duration Delivery Mode Target Audience Facilitator
Via Zoom 10/5/24 11.00 am 1hr Virtual  Staff with direct reports HR
Via Zoom 16/5/24 3.00pm 1hr Virtual Staff with direct reports HR
Via Zoom 30/5/24 9.30 am 1hr Virtual Staff with direct reports HR

Development Conversations

This workshop will support leaders to learn and practice “development conversations” with staff.

Staff development is a shared responsibility, it is a collaborative process between managers and staff.

Campus/Virtual Platform Date Time Duration Delivery Mode Target Audience Facilitator
Via Zoom 10/5/24 11.00 am 1hr Virtual  Staff with direct reports HR
Via Zoom 16/5/24 3.00pm 1hr Virtual Staff with direct reports HR
Via Zoom 30/5/24 9.30 am 1hr Virtual Staff with direct reports HR

Giving Feedback

What are your strengths in giving and receiving feedback ?

This workshop will support leaders to learn the process for giving feedback on performance.

Campus/Virtual Platform Date Time Duration Delivery Mode Target Audience Facilitator
Via Zoom 10/5/24 11.00 am 1hr Virtual  Staff with direct reports HR
Via Zoom 16/5/24 3.00pm 1hr Virtual Staff with direct reports HR
Via Zoom 30/5/24 9.30 am 1hr Virtual Staff with direct reports HR