Unit Code: PHM513

Unit Name: Professional Practice

Description: This course is designed to provide pharmacy students with a comprehensive understanding of the ethical, professional, and communication standards required in contemporary pharmacy practice with an emphasis on their application across diverse healthcare and pharmacy settings and utilizing these attributes towards enhancing patient care and customer service. Students will explore the core principles of ethics, including patient autonomy, maleficence, confidentiality, justice, and beneficence, and how these principles are applied in various healthcare and pharmacy settings. Through lectures, case studies, role-playing, and real-world scenarios, tutorials and assessments the course emphasizes the importance of professional and ethical conduct, professionalism, decision-making, teamwork, leadership and effective communication in providing optimal patient care/service and building trust with patients, colleagues, and other healthcare professionals. By the end of the course, students will be equipped to uphold the ethical and professional standards of the pharmacy profession, navigate complex ethical situations, and communicate effectively with patients, healthcare providers, and colleagues in various practice environments and utilize these attributes towards providing effective customer service and patient care in healthcare.

Learning Target Outcomes: On successful completion of this course, students will be able to: 1. Descibe the overall concept, importance and significance of pharmaceutical practice. 2. Explore the core fundamental ethical principles in pharmacy practice and discuss its application and decision making in healthcare. 3. Discuss and reflect on the impact of unethical behavior in healthcare. 4. Describe the key principles, importance, skills and attributes of pharmacy professionalism in pharmacy practice. 5. Discuss the overall concept, characteristics, skills and attributes of teamwork and leadership in various pharmacy settings 6. Discuss the significance of good communication and demonstrate effective communication skills and cultural competence 7. Demonstrate effective customer service skills in pharmacy practice by applying skills and principles of professionalism, ethical decision-making and effective communication to meet patient needs, enhance patient satisfaction, and support positive health outcomes

Prerequisite: Minimum Entry Requirement (MER)

Prerequisite Sentence: N/A

Credit Point: 15

Offered In: Semester 2