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Unit Code: OAD308

Unit Name: Customer Service & Communication

Description: This is designed to provide students with the necessary analytical knowledge and practical office skills to evaluate the nature of work involved in running an office. It enables students to acquire appropriate skills to demonstrate the duties and responsibilities involved in running an effective and efficient administration section of the business.

Learning Target Outcomes:

Prerequisite: N/A

Prerequisite Sentence: Year 11 pass

Credit Point: 10

Offered In: Semester 2