Unit Code: FOF502
Unit Name: Front Office Supervisory Skills II
Description: This unit is designed to evaluate the principles of supervision as they apply specifically to the hospitality. Supervisors are confronted daily with demands handed down to them from higher management levels, guests and government agencies. The coverage includes workplace safety and security, handling complaints, elements of supervision, revenue management and elements of recruitment and training. It's important to understand how these dimensions affect performance, motivation, success, and interactions with others.
Learning Target Outcomes:
Prerequisite Sentence: The student must have passed Fiji Year 12 Certificate Examination (Form 6) or consent from HOD.
Credit Point: 15
Offered In: Semester 2