Unit Code: FOF401

Unit Name: Front Office Procedures

Description: For many people it is the fa?ade, design or even location that creates the important, lasting first impression. However, the hotel industry, more so than almost any other, is highly people orientated. It is the effectiveness, efficiency and warmth of these people which is what creates that lasting impression and it is these same people who, by their attitudes and friendliness, subconsciously gets get to the hotel. Very often the first and last place in which the guest comes into direct contact with the hotel staff is the front desk. This course tend to follow the chronological order of hotel department, with the taking and handling of reservations being followed by the guests check in, subsequent billing and eventual check out.

Learning Target Outcomes: 1. Illustrate the nature of the hospitality industry and its relationship with a closely related tourist industry. 2. Interpret the organization of a hotel and the roles and functions of various departments. The need for the interdepartmental cooperation is explored. 3.Interpret the accommodation product and the particular needs or wants of different types of hotel guest. 4. Interpret the organization of a hotel and the roles and functions of various departments.

Prerequisite: Pass in year 12 with 200 out 400 with 50% in English.

Prerequisite Sentence: The student must have passed Fiji Year 12 Certificate Examination (Form 6) or consent from HOD.

Credit Point: 12

Offered In: Semester 1