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Unit Code: DTT503

Unit Name: Workshop Administration and Organisation

Description: This course is designed to provide an understanding of the principles of workshop administration and to give a sound base knowledge on customer service approach and applications.

Learning Target Outcomes: Upon successful completion of this unit, the learner can: 1. Relate the relationship between workshop administration and customer service supervision 2. Track workshop administration and its applications 3. Apply the principle of customer service approach to an automotive layout. 4. Relate supervision and decision-making. 5. Illustrate record keeping, stock control and written report. 6. Discuss the function of work-study.

Prerequisite: Minimum Entry Requirements of the programme

Prerequisite Sentence: Minimum Entry Requirement of the programme

Credit Point: 12

Offered In: Semester 2