Unit Code: BNK503

Unit Name: Role of Professional Teller

Description: Bank tellers are usually the first and sometimes only employees that customers have contact with in a bank. They represent their bank in a positive manner by being friendly yet, professional, with customers. Tellers must also be detail oriented, and have the math and customer service skills to perform the job. A bank teller takes on many responsibilities during the course of the day which include depositing money to the vault, keeping track of the money which is present in the vault of a bank and exchanging foreign notes at a prescribed rate, etc. Being the face of the bank, it is the bank teller who handles customer relations and is therefore expected to be courteous, polite and possess an amicable disposition at all times. The major considerations among banks while hiring someone are - credibility, responsibility, dependability and honesty. A bank teller handles large sums of money at any given time and it is very important for them to be trustworthy and bankable. Even in the face of automated banking, where many bank customers complete transactions online or at ATMs, the bank teller is still an important part of a bank\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s business. The various roles played by the teller include those that can only be performed by a human being and cannot be replicated by technology. The course will look at the various roles and responsibilities that a bank teller?s position entails.

Learning Target Outcomes:

Prerequisite: N/A

Prerequisite Sentence: The student must have passed in Year 12 Examination

Credit Point: 15

Offered In: Semester 1