Department:

Department of National Productivity and Industry Innovation

Programme Name:

Creative Thinking and Innovation

Programme Description

This workshop presents a comprehensive overview of the process of Writing Effective Policies and Procedures that meets the requirements of the Management Systems. The participants get an opportunity to describe the steps and processes that are used in a manner to reduce errors and variation in the delivery of a product or service. It also enables the participants to learn how to refine the language to produce clear and comprehensive documented information. It will highlight the benefits of documenting the policies and standard operating procedures effectively and that this will contribute towards preparing quality system documents efficiently.

Course Learnings

Explain the importance of  Policies and Standard Operating Procedures and why they should be documented , Determine organisations process approach for policies and  procedures development  , Design documented information that comply to business requirements , Apply skills to implement the policies and procedures and get employee cooperation and feedback 

Level

Certificate

Notes

Fees