Department:

Department of Executive Management

Programme Name:

Human Resource Courses

Programme Description

Dealing with difficult people is an everyday part of doing business. They may be irate clients, confused suppliers, troublesome colleagues or even a demanding boss, but one thing is certain - ignoring difficult people will not help you. This dynamic 1-day Handling Difficult People course will demonstrate and deliver an \'arsenal\' of proven techniques, practical suggestions, specialist skills and eye opening case studies to help you identify and deal with difficult people and volatile situations to prevent these from affecting your performance and causing you unnecessary stress. Anyone who may have to deal with difficult people either face to face or telephonically will benefit enormously from this course

Course Learnings

Different types of difficult people, Maintaining your compusure, Dealing with emotions and feelings, Dealing with difficult people telephonically, Handling a customer complaint, Problem solving & decision making, understanding and accomodating diversity

Level

Certificate

Notes

Fees