Department:

Department of Executive Management

Programme Name:

Marketing, Sales, Customer Service Solutions

Programme Description

The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has, and put them in contact with a relevant person at the company. Broadly speaking, the front office includes roles that affect the revenues of the business. This course aims at equipping front office personnel working within various industries in developing key competencies and skills in dealing with customers, generating revenues and promotion of brand.

Course Learnings

Deliver efficient front office service to customers, Understand the key strategies to market and promote the products and services, Create positive moments of truth, Deal effectively with customer complaints and issues,  Effective apply telephone etiquettes and formal correspondence techniques, Manage stress and deliver service effectively

Level

Certificate

Notes

Fees