Department:

Department of Executive Management

Programme Name:

Marketing, Sales, Customer Service Solutions

Programme Description

As much as possible, businesses will do everything in their power to prevent dissatisfied customers. The main priority is to provide the best service to customers. However, in the course of the business, due to certain circumstances, error-free service is difficult to accomplish. This is why Customer Service Recovery is an essential part of S.O.P that resolves problems and address complaints. This course is designed to help participants design recovery policies in customer services that tackle any bottlenecks that may contribute to loss of customers.

Course Learnings

The Service Blueprint, Customer Service Recovery Model, Customer Service Strategy - ARFFD Model, Back-to-work application after service recovery

Level

Certificate

Notes

Fees