Course Name Customer Service Recovery, Analyzing Escalation Standard Operating Procedures (SOPs)
Department Department of Executive Management
Programme Description
As much as possible, businesses will do everything in their power to prevent dissatisfied customers. The main priority is to provide the best service to customers. However, in the course of the business, due to certain circumstances, error-free service is difficult to accomplish. This is why Customer Service Recovery is an essential part of S.O.P that resolves problems and address complaints. This course is designed to help participants design recovery policies in customer services that tackle any bottlenecks that may contribute to loss of customers.
Course Learnings
The Service Blueprint, Customer Service Recovery Model, Customer Service Strategy - ARFFD Model, Back-to-work application after service recovery
Level Certificate
Highest Attainment
Notes
Fees

Department:

Department of Executive Management

Programme Name:

Marketing, Sales, Customer Service Solutions


Programme Description

As much as possible, businesses will do everything in their power to prevent dissatisfied customers. The main priority is to provide the best service to customers. However, in the course of the business, due to certain circumstances, error-free service is difficult to accomplish. This is why Customer Service Recovery is an essential part of S.O.P that resolves problems and address complaints. This course is designed to help participants design recovery policies in customer services that tackle any bottlenecks that may contribute to loss of customers.


Course Learnings

The Service Blueprint, Customer Service Recovery Model, Customer Service Strategy - ARFFD Model, Back-to-work application after service recovery


Level

Certificate


Notes


Fees

Namaka
Date Session Mode
24/08/20 - 25/08/20 Day Face to Face
Nabua
Date Session Mode
29/06/20 - 30/06/20 Day Face to Face