Department:

Department of Executive Management

Programme Name:

Marketing, Sales, Customer Service Solutions

Programme Description

Sales assistants jobs have traditionally been regarded as requiring little real ability or skill. This in-depth study of the skills required by employers in the retailing industry suggests that this is not the case. The role of the sales assistant is expanding, and the technical skills of customer service and selling are receiving greater emphasis. The retail sector has experienced considerable change in recent years, and the pace and impact of change continues to play an important role, influencing the nature of the industry and the skills required. Recent studies have argued that, with the advent of new technology and new working practices, sales jobs have become deskilled.

Course Learnings

Product knowledge, sales prospecting, closing sales and presentation skills, A knowledge of the law and other regulations, Taking responsibility and initiative, Using the telephone, merchandising, housekeeping

Level

Certificate

Notes

Fees