Department:

Department of Executive Management

Programme Name:

Marketing, Sales, Customer Service Solutions

Programme Description

This interactive workshop explores the art of building relationships. The benefits of doing so are both immediate, in helping deliver stronger, more effective client service; and long-term, in contributing to business development. Participants will explore strategies for building trust and strengthening relationships through effective questioning and listening, whilst they will also practice responding to real needs which their clients have expressed.

Course Learnings

Introduction & kick off, Making a strong first impression, Engaging in meaningful business conversations, Strengthening the relationship through trust, Spotting opportunities, Wrap up and next steps

Level

Certificate

Notes

Fees