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Executive Management

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Welcome to the Department of Executive Management (DEM) of the Division of Executive Management and Hospitality Services of National Training and Productivity Centre. We appreciate your interest and commitment in Executive Management training programme.

One of the measures of success for Department of Executive Management is our ability to manage the ever changing needs and circumstances of our customers, evolution of new technology, products and services. We have committed ourselves to specific standards of performance against which the general public can gauge what they can and should expect from us. Such benchmarks call for an immense amount of flexibility, commitment and skill from all of us. We must ensure that our operational standards develop even further through the perseverance and performance of our employees.

Each of us has a role to play in meeting the challenge of improving our operational efficiency and maintaining a dynamic and progressive approach to people management. This orientation booklet, not only encapsulates the vision and guidelines principles of how we intend to up skill and upgrade the knowledge and competencies of our people. It also, provides a practical tool to assist us all in realising our vision.

A successful career is directly proportional to an individual’s abilities, his or her will for action, capacity for vision, knowledge gathered through past experience and, above all, education and training, a high standard which we believe our Training Department can offer you. The Department has a broad spectrum of short course training in Human Resources Management, Customer Service, Sales & Marketing, Business Communications, Real Estate, Training of Trainers modules & Executive Management & Leadership. The department also runs Certificate IV of Marketing & Diploma of Marketing franchised from TAFE NSW.

The Department programmes are all vetted by the relevant Industry Advisory Committees before it is approved by the University’s Senate. These short courses now all have credit point allocations to assess requisition of prior learning for attainment programs in the relevant pathways.

In addition to this, we also undertake a review of existing programmes every year to assure that we progress as per our lans. We also invite industry practitioners as guest speakers to add value to our programmes. Our trainers are well qualified with industry experience and practical attachments in the industry to understand the process and best practices. We also do post and pre-course evaluations to determine the entry and exit behavior of our participants.


Course Introduction - Training of Trainers

Training plays an important function in the development and growth of an organisation. If the intellectual and learning capability of an organisation lies with its people, then training has to become a priority and must be seen as an investment and not as a cost factor.

Training has frequently been accused of being spasmodic, of little relevance to organisational, management and individual goals and very hard to measure. The reputation of training was not entirely undeserved however. Many training programmes are faddish in nature and swing aimlessly all year round. Organisations must continually be able to learn, adapt and grow if they are to survive and indeed prosper in a turbulent environment.

Often, training programmes had been badly designed by unqualified individuals with insufficient knowledge, skills and experience. Ineffective training results in wastage of resources and very little if any support from the management team.
The Training of Trainers Modular Programme is designed to provide the basic tools and techniques for effective staff training and development in organisations. The programme has been reviewed and structured to ensure compatibility with the requirement of the then TPAF (Training & Productivity Authority of Fiji) Grant Scheme five, Registration of Training Staff and also to provide easier excess to programmes by prospective participants.


Training of Trainers Programme

Code Programme Duration (Days) Credit Point Fee ($)
PQTT1001 Instructional Skills Workshop - Module I 5 13 $750.00
PQTT1002 Systematic Approach to Training- Module II 5 13 $750.00
PQTT1003 Training Systems in Fiji-Module III 2 1 $350.00
PQTT1004 Evaluation of Training-Module IV 3 7 $450.00

 

Course Introduction- Sales, Marketing & Customer Service
Despite the evolution of e-selling and e-marketing, the majority of business transactions still take place between human beings, and how successfully that happens depends on how well customers are treated. Success is about turning transactions into lasting customer relationships which eventually multiply profits and growth. Customer loyalty is a vital ingredient in business success and organisations must invest in building that trust. In order to achieve exceptional customer service, organisations must build employee loyalty, motivation and training.

In a changing economy, the best marketing strategy is one that provides the level of quality, value and satisfaction necessary to retain customers over the long term. Developing long term relationships with customers is perhaps the best way to insulate an organisation from the fallout of the rapid pace of change in today’s environment. Change is the constant in business and which also applies to marketing plans and policies.

The way organisations react to these changes may ultimately determine their success in the market place. Marketing and sales professionals must understand critical marketing activities and key marketing tools to identify customer needs, know essential selling techniques to meet the buyer’s requirements and have a framework for achieving their goals and improve profits. Additionally, there is the potential for disagreement, challenge and conflict in any situation where people are interacting with each other. This simply means that managing conflict skilfully and constructively is both valuable and necessary in providing opportunities for positive change and development within any organisation, especially for the ‘marketing world’.

The programmes in marketing, sales and customer service are designed to enhance the important skills of identifying new marketing opportunities, the skills needed in monitoring market changes, adjusting appropriately to those market changes and creating implementation plans in a way that continues progress. These programmes will also enable participants to develop the customer-first attitude and the practical people skills required to show customers that they really matter and that we really care about their concerns.

Marketing, Sales and Customer Service Programmes

Code Programme Duration (Days) Credit Point Fee ($)
PQSM0003C Exceeding Customer Expectation 2 3.00 $900.00
PQSM0031C Attitude Building In Customer Service 2 3.00 $220.00
PQSM0023C Building & Winning Customer Loyalty 2 1.53 $120.00
PQSM0005C Managing Customer Complaints 2 3.00 $220.00
PQSM201505D Value Based Selling 2 3.00 $220.00
PQSM0007C Strategies for new product development 2 2.00 $220.00

 

BUSINESS COMMUNICATION
OVERVIEW
Although all organisations have to communicate in order to function, their approaches to communication vary. These variations are not surprising when you consider the vastly different requirements that organisations face. In a small business with only five or six employees, much information can be exchanged casually and directly. But in giant organisations with hundreds of employees, transmitting the right information to the right people at the right time can be a real challenge.

Lee Iacocca once said, “The most important thing I learned in school was how to communicate”. Communication is considered the heart of an organisation. It is what makes the organisation go round. The quality of communication in any organisation has a direct effect on performance.

With the diverse means of communication available today, it is also highly advisable for individuals to develop at least a basic level of understanding of statistical tools necessary to make more informed daily decisions. Today’s good decisions are driven by data. In all aspects of our lives, and importantly in the business context, an amazing diversity of data is available for inspection and analytical insight. Professionals and employees are increasingly required to justify decisions on the basis of data.

These courses are designed to improve your communication skills – verbal, non-verbal, written and communicating data.

Code Programme Duration (Days) Credit Point Fee ($)
EMBC2001 Mastering Interpersonal Communication & Relations 2 1.93 $220.00
EMBC2002 Effective Business Writing Skills 2 1.93 $220.00
EMBC2003 Business Communication Competence 2 1.93 $220.00
EMBC2004 The Professional Secretary 2 1.93 $220.00

REAL ESTATE
OVERVIEW
When people think of “real estate” – even people who are considering a real estate career tend to think about brokers and salespersons. While partly accurate, that’s the small view.
The fact is real estate is a very big business encompassing the following or more:

  • It is composed of a wide variety of professionals (and professional opportunities);
  • It involves many different kinds of properties, each with its own special characteristics and issues; and
  • It defines a huge segment of the American economy, with its own market forces.

Valuation, property management, financing, subdivision and development, counseling and education are all separate businesses within the real estate field.
The successful real estate professional understands the big picture. He or she knows that each individual transaction, no matter how big or small has an economic effect that ripples far beyond the parties gathered around the table.

These courses are designed to help participants understand the foundation and basics to a successful real estate career.

Code Programme Duration (Days) Credit Point Fee ($)
PQRE00015C Principles of Property Management 2 1.87 $250.00
PQRE00016D Essentials of Real Estate Marketing 2 1.87 $250.00
PQRE00017E Fundamentals of Landlord and Tenant Responsibilities 1 1.43 $120.00
PQRE20156D3 Principles of Valuation 2 1.98 $350.00

 

TAFE MARKETING PROGRAMME – AWARD PROGRAMME
TAFE NSW Western Sydney Institute has been delivering Australian qualifications at Fiji National University campuses across Fiji since 2010. These qualifications have the same course content and are the same level of qualification as delivered to Australian students in Sydney, Australia.

The advantages to you as Fijian student studying these courses in Fiji are:
• Courses are offered to you at a much lower cost than if you were an international student studying in Australia;
• You save on the cost of accommodation if studying in Australia;
• You save on the cost of living expenses if studying in Australia;
• You will gain an international, highly accredited qualification;
• The Australian qualification will give you a competitive edge over those holding only a local qualification; and
• The qualifications offered provide you with the theory and practical skills required to be a work ready employee for any related business in Fiji and internationally.

CERTIFICATE IV IN MARKETING & DIPLOMA OF MARKETING
This course is for people who want to develop the knowledge and skills to work in marketing management, with managerial responsibility to ensure marketing functions are conducted effectively. People will develop a range of specialist marketing skills as well as other business and management skills that will allow you to function effectively as a manager in a marketing industry setting.